Was dreading going to an urgent care office. The ones I've been to have always been dirty, busy and understaffed. Chose Ergent Care because they have access to my medical record. Waiting area was clean, front desk was courteous, back office was clean, polite and fast. Will def go back if the need arises.
— Jennifer B.
James Biggerstaff, M.D.
Family Medicine Physician
Dr. Biggerstaff has been practicing medicine for almost 40 years graduating in 1975 from Louisiana State University Medical School located in New Orleans. He then went on to complete his residency at the St. Vincent’s Medical Center-Jacksonville in 1978.
When asked what brought him down the path of medicine his response was: “It was my life long goal to be a physician. It was a good thing too, because when I came to do my residency in Jacksonville, I ended up marrying a Florida girl!” Dr. Biggerstaff grew up in Texas, then moved to the Jacksonville area in 1975 after completing Medical School.
Gerardo Montanez, APRN
Gerardo Montanez Galvis, APRN is a nursing (nurse practitioner) provider who practices in Jacksonville, FL. He graduated with honors in 2011.
Denise Ward, APRN
Mrs. Ward graduated in 2012 from Jacksonville University.
When asked what brought her down the path of healthcare her response was: “Being the oldest of nine brothers and sisters, I was always taking care of them and enjoyed taking care of them, particularly when they were sick. I got to play doctor at an early age. I want to be able to show patients and explain how they can be their own advocates in their own health care.”
She believes that her patients would say that she cares and listens.
When she isn’t working you can usually find her at church, watching the Cubs (Chicago) baseball, or Jacksonville Jags football!! If they are not on the TV, then doing anything outdoors.
When asked to define “Awesome Care” she sums it up as: “Good communication between providers and patients.”
Shannon McDonough, APRN
Ms. McDonough was a registered nurse working in Healthcare for 11 years before graduating from Jacksonville University in 2018 with her APRN.
When asked how she arrived at practicing medicine, her response was: “My Mother worked in healthcare, I grew up around nurses and just knew nursing was my path.” As to what brought her to FCP’s ERgent Care Center, she states “After graduation, I had a want for the urgent care setting, Family Care Partners is my Primary Care Provider, I know firsthand the excellent care that is provided.”
Originally from Silver Spring MD, Ms. McDonough moved to Jacksonville for Grad School, and to be closer to her family. One of her favorite things to do on her time off is hang out with her two beautiful nieces, and is crazy about volunteering for ANY Veteran’s Organization.
She enjoys hearing her patient’s stories, and thrives on making her patients laugh, be happy, and feel better. When asked to define “Awesome Care” she states: “Awesome Care is when the patient has the knowledge, you provided to them, about his/her condition and feels confident and fulfilled at the end of their visit.”