Frequently Asked Questions
What is Urgent Care?
Urgent care's primarily treat injuries or illnesses that can’t wait for your regular physician, but aren’t serious enough for the ER.
What are our hours?
We are open 7 days a week. Monday – Friday from 10 am to 8 pm and on weekends 10 am – 3 pm. We take our last patient at around 7 pm on weekdays
Do I have to make an appointment to be seen at ERgent Care?
An appointment is not necessary to visit ERgent Care.
Do you provide treatment options for both children and adults?
Yes, our medical staff is trained to deliver impeccable care to patients of all ages.
Can I go to ERgent Care If I get injured on the job?
Yes, ERgent Care accepts all walk-ins for immediate and general medical care, and offers a variety of Worker’s Comp and Occupational Medicine programs.
What insurances do you take?
Most insurances are accepted. Please call our office if you have questions about your specific plan.
What happens if you do not have insurance?
We accept self pay patients and charge some of the lowest rates in the Jacksonville area. Call us or come in to learn more about our extremely affordable self pay rates.
ERgent Care accepts Cash, Check, Visa, MasterCard and Discover.
Are you an emergency room?
We are NOT an emergency room, but we do provide services late into the evening and weekends. Since we bill your insurance as an Urgent Care, we are less expensive than a comparable emergency room visit. Our self pay rates are also much lower and affordable than that of an Emergency Room.
What is the difference between an emergency room and an urgent care?
Emergency Rooms can provide some additional services compared to an Urgent Care, generally in the area of life threatening illnesses or injuries, and are open 24 hours a day. If you are experiencing a life threatening illness, it is important to go to your closest hospital Emergency Room or call 9-1-1. If you are experiencing an illness that can be treated at an Urgent Care, you will be able to receive a high level of care faster than an Emergency Room, and at a lower cost whether you have insurance or are a self pay patient.
I don't understand all the negative reviews. My experience yesterday was wonderful. The receptionist (Diane I believe) was very helpful. I was taken back within a relatively short time, considering there were several people ahead of me. The Dr. was very knowledgeable and his diagnosis was spot on. He gave me 2 prescriptions and I'm feeling better already.
— Pam R.